FAQ's

FAQ’s. 

Is the hair virgin hair?

Our bundles, frontals, and closures are all raw Indian hair, meaning they have not been processed at all after hair collection. Our natural color full lace wigs have been steamed to create certain curl patterns. Blonde bundles, frontals, closures, and wigs have been bleached to create the color and steamed for curl pattern. 

 

How long can I expect the hair to last?

Our hair can be expected to last for 18 to 36 months with proper care. 

 

What products should I use on my hair?

Please use similar products to what you would use on your natural hair. Your purchase should be treated with the same love, gentleness, and care that you would for your own hair. We always recommend using moisturizing shampoos and conditioners without sulfates, parabens, and alcohol. Hello Hydration by Herbal Essences is a great option. 

 

What is your refund/exchange policy? Can my order be altered after purchase?

We don’t offer refunds under any circumstances, but we will exchange any faulty products within 15 days of receipt. Please view our refund policy page from more details. Orders can not be altered after purchase. Please double-check that your order is correct prior to purchase. 

 

How long will it take for my order to arrive?

Please allow 7-10 business days for order processing and shipping. Tracking numbers will be sent at shipping to allow customers to track their package. 

 

My curl patterns are slightly different. What can I do about this?

Due to the nature of raw hair, we can not guarantee that all curls will be uniform. We do however, match bundles for orders as closely as possible. 

 

My billing address is different than my shipping address. Is this okay? 

We will reach out to any customers after ordering whose billing address is different than shipping. Please be aware that if we can not confirm your purchase within 72 hours of purchase, your order will be cancelled. 

 

How many bundles will I need?

Our standard bundle is between 3.8-4.0 ounces. If you are purchasing bundles without a closure or frontal, we would recommend 3 bundles for all lengths above 14 inches. For lengths under 14 inches, 2 bundles should suffice, depending on desired volume and thickness. For lengths of 26 inches and higher, we recommend 4 bundles. If you are purchasing a frontal or closure, please take into account that you may not need as much hair. 

 

Can I color the extensions?

Yes, all of our hair is able to be bleached and/or colored. For blonde bundles, we recommend not using additional bleach on the hair as it could damage the texture. Please consult a professional colorist to avoid damaging your purchase.

 

I need my hair now! Can I order and pick-up?

The Tayler-Karen Collection will offer this option to customers who live in the metro-Atlanta area on items that are in stock. Orders must be placed before 12 noon Eastern-Standard time (EST). Please call our customer service PRIOR to ordering any same day pick-up order to confirm that your order is in stock. We are not liable for any same-day orders that don’t call PRIOR to purchasing. If your order is not available and you have not called PRIOR, you will receive your order within our standard order processing and shipping times. There is an additional fee of $30.00 when using this service. 

 

How can we get in touch with customer service?

Our phone number is 1-855-885-4247 or 1-855-TTKHAIR. 

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